Refund Policy

If your invitation does not work because of a technical problem and we cannot fix it within 1 business day, we refund the full price within 14 days of payment.

If you paid but your invitation could not be published, the invitation link does not open, or core features such as the RSVP form do not work because of an error on our side — and we could not fix the problem within 1 business day of you reporting it.

A change of mind (for example, no longer liking the design) is not a reason for a refund. Nor are mistakes in content you entered (for example, a mistyped date); you can correct these yourself in your edit panel throughout the publication period.

Write to hello@digitallyinvite.com from the email address used for your order, with your invitation link and a short description of the problem. We reply within 1 business day.

Once the refund is approved, the amount is returned to your original payment method within 3–5 business days. How long it takes to appear in your account depends on your bank.

Because payments are processed by Dodo Payments as Merchant of Record, the refund is made through Dodo Payments to the same payment method. As the payment is taken in the currency shown at checkout, if your card is in another currency the amount credited to your account may differ slightly because of your bank’s exchange rate.

A refunded invitation is taken offline.

This policy does not limit any consumer rights you have under the law of your country that cannot be excluded by contract.